Refund policy

Return and Refund Policy

Thanks for shopping at DearFlame (dearflame.in). We want you to love your purchase, but if something goes wrong, we are here to help.

1. Returns

We offer a 3-day return window. You have 3 calendar days from the date your tracking status shows the item was delivered to request a return.

To be eligible for a return:

  • The item must be unused, unlit, and unburned.

  • The item must be in its original packaging, complete with tags, protective wraps, and accessories.

  • You will need proof of purchase or your order confirmation number.

Note: For safety and hygiene reasons, candles that have been lit, melted, or show signs of use cannot be returned or refunded.

2. Damaged, Broken, or Defective Items

Due to the fragile nature of glass jars and wax décor, items can occasionally suffer transit damage.

If your order arrives broken, cracked, or defective:

  1. Contact us within 48 hours of delivery at officialdearflame@gmail.com.

  2. Include your Order Number and clear photos/videos of the damaged item and exterior packaging.

  3. Once verified, we will arrange a free replacement or issue a full refund immediately.

3. Order Cancellations

  • You may cancel your order at any time before the order is fulfilled and dispatched.

  • Once an order has been packed and handed over to the courier (marked fulfilled), it cannot be cancelled. You will need to wait for delivery and submit a standard return request if eligible.

4. Return Shipping

  • If the return is due to our error (defective, damaged, or incorrect item sent), we will cover the return shipping costs or issue an immediate replacement without requiring a return.

  • For standard returns (change of mind), the customer is responsible for shipping the package back safely to our address.

5. Refunds

Once we receive and inspect your returned package, we will notify you via email regarding the approval or rejection of your refund:

  • If approved, your refund will be processed to your original payment method within 5 to 7 business days.

  • Processing times may vary depending on your bank or card issuer.

6. Contact Us

If you have any questions about our policy or need help with an order, reach out to us at:

  • Email: officialdearflame@gmail.com

  • Website: dearflame.in